Authorizing a product in the return is triggered by the Default Product Status as defined in Authorization Parameters. These parameters can be set for each Return Policy. Authorization parameters are active for a Return Policy that has the Authorization Active parameter set to Yes.

For the default product status following options exist:

  • Requested (default)
  • Rejected
  • Approved

Requested
When a product is added to a return, the status of the product will automatically be set to Requested. 

With a Return Profiling Automation Rule, the product in warranty can be authorized automatically. This rule will overwrite the default Requested status and set the product status to Approved.

Rejected
When a product is added to a return, the status of the product will automatically be set to Requested. 

With a Return Profiling Automation Rule, the product in warranty can be authorized automatically. This rule will overwrite the default Rejected status and set the product status to Approved.

Approved
When a product is added to a return, the status of the product will automatically be set to Approved.

Based on the status of all products in the return, the return can be authorized in different ways.

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