Destinations are locations where returns are sent. Destinations exist in different types:

  • Own Destination: the location of your return center that does not use Return Dock.

  • Approved Location: the location of your return center that does use Return Dock and that has been connected to your Return Bird account.

  • Approved Location: the location of an external service partner that does use Return Dock and that has been connected to your Return Bird account.

Destinations have a Tier indicator:

  • Tier 1: the destination can be included in a route. Customers can ship a return to the destination. Destinations do have a Location Name and Address that appear on the shipping label.

  • Tier 2: the destination can be used by all Return Dock entities that have been linked to your Return Bird account. The Return Dock entities can ship manifests and containers to the Tier 2 destination.

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