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Return Bird
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Introduction to Return Bird
Introduction to Return Bird
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Written by Customer Success
Updated over a week ago

The shipcloud return platform exists of 2 products that together cover the connected returns process:

  • Return Bird (frontend: returns)

  • Return Dock (backend: operations, and circularity)

Return Bird

Return Bird is an app used by merchants to manage the customer returns process. Return Bird includes the following modules:

Communication interfaces

Merchant dashboard

Systems and services

  • Hosted portal

  • Return link

  • Create return API

  • Support Desk

  • Support Desk (Classic)

  • OPS Control

  • Settings

  • Integrations

You can access all available modules via the merchant dashboard.

Return Dock

Return dock is an app used by merchants or logistics service providers for the operational returns process in a return center:

  • Is fully integrated with Return Bird

  • Is multi-client and multi-location.

  • Supports an integral returns process.

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