Under the channel you can define all settings for your customer-facing returns process:

STANDARD SETUP

The standard parameters have already been set up (learn more).

General - Portal details

Under portal details, you can add a contact option. When filled in, a contact button will appear in the hosted customer portal.

General - Styling

Under styling, you can upload the logo's and define the portal accent color (learn more).

General - Master data

Under master-data, you can define the countries that are supported by the portal (the possible countries are taken from the account settings). You can also define the languages of the portal (the possible languages are taken from the account settings).

General - Parameters

Under parameters, you can define the access to the portal.

STANDARD - TO BE DONE

Content

Under content, you can set up several content items in the hosted customer portal. The content needs to be set up for every language that has been activated (learn more).

Products

Under products, you can create or upload your product master. You need to import products in you use a product feed for customers to select a product when they create a return (see return policy parameters) (learn more).

Product groups

Under product groups, you can create or upload your product master (learn more).

Email templates

Under email templates, you can define the various emails that you need for the returns process. The emails need to be set up for every language that has been activated (learn more).

Documents

Under documents, you can define the various emails that you need for the returns process (learn more).

ADVANCED SET UP

The advanced setup items are optional.

Organization

Organization accounts can be used in the customer portal.

Vendor

Vendor accounts can be used in Return Dock.

Email profile

You can define an email profile if you want to send emails via your own email server (learn more).

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